Terms and Conditions
General
All the terms and conditions and/or any transactions occurring online at www.Triprint.ink.ca or by phone are subject to the laws of the State of Ontario. Triprint.ink is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.Triprint.ink.ca to create document is the property of Triprint.ink and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by Canadian law.
Turnaround
Our posted turnaround times begin ONLY after an order has been "received". Orders are considered "received" and are put into production ONLY when the following conditions have been met:
1. An ORDER FORM has been filled out online,
2. All files have been correctly submitted,
3. If applicable, the customer has approved the online proof and has given the go ahead to proceed with production, and
4. Payment information has been provided and paid.
Please note that our cut-off for standard products is 12:00pm EST Monday to Friday. Saturday, Sunday and statutory holidays are not considered as business days. All our orders are standard 5 business days turnaround time unless otherwise stated. Shipping and transit time are not included in the turnaround time.
Cut-off time for 1-hour products is 4:00pm EST Monday to Friday. Saturday, Sunday and statutory holidays are not considered as business days.
Production will begin the following day for orders received after this time. Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL, and no turnaround time can be guaranteed. No verbal or written correspondence can change that. Please try to plan date sensitive materials timely.
Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.
5. LIMITATION OF LIABILITY
In no event shall Triprint.ink or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Triprint.ink has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Triprint.ink or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Triprint.ink be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. Triprint.ink reserves the right to refuse service without disclosing a reason.
6. INDEMNITY
You agree that you shall indemnify and defend Triprint.ink and all parties from whom Triprint.ink has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.
7. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Triprint.ink is not responsible for any color shift that occurs in conversions from RGB or spot colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Triprint.ink is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
9. TRIMMING AND FOLDING
While Triprint.ink will try its best to trim and fold each job accurately as per the order specs and artwork, Triprint.ink is not liable for up to 0.0625" of trimming and folding variance on each side. The design of the artwork should not be dependent on exact trimming or fold dimensions.
10. ORDER CANCELLATION
Orders are eligible for cancellation upon request via support ticket until the commencement of imposition, subject to applicable cancellation charges. A store credit or credit card refund will be issued with a value equal to the cancelled job(s). If a job is cancelled charges for any labor hours (proof, file adjustment, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your credit. In cases where a job is already imposed but cancellation may still be possible, a minimum cancellation charge of $25 per job is required. Once the order has been placed successfully, No Refunds are issued for file adjustment services.
12. ORDER SHIPPING AND DELIVERY
Please note that all turnaround times are estimates. While Triprint.ink will use reasonable efforts to prevent delay of delivery schedules, in no case shall Triprint.ink be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the Triprint.ink Plant, and customer shall have recourse only to its selected courier for any shipping issues. Triprint.ink shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation
13. CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is returned to Triprint.ink due to an error made by the customer in submitting the proper shipping address,Triprint.ink will reship the package with corrected address and charge an additional shipping fee for the shipment.
15. OVERRUNS AND UNDERRUNS
Overruns and underruns not to exceed 5% of quantity ordered shall constitute an acceptable delivery.
17. PAYMENT INFORMATION
Triprint.ink does not record, keep, or hold any credit card information on our servers, Authorize.net, Moneris and Paypal are responsible for that. Triprint.ink only record and hold information on jobs ordered: docket number, qty, paper type finishing, file and shipping info.